Claims Australia

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Hard Sided


TSA Lock

Top 10 tips

Airline Damage

The warranty provided for herein applies only to the first personal purchaser or gift recipient.
I.e. a legitimate purchaser, it does not cover any 2nd hand sales or when
our product is provided by any airline or anyone else as a damage replacement.
The term of the warranty is
as per the warranty certificate as attached to each item.
One cannot assume it is 10 years, as it may not be.
All manufacturer warranty claims with us
must be supported by
the Warranty certificate
showing the
Range/Style details and length of any warranty applicable for the product
and accompanied by your proof of purchase,
listing the item claimed.
The customer is responsible for any freight or delivery costs.

Our manufacturer's warranty placed on our products is valid against
defects in materials and workmanship for the period of the warranty,
as shown on each warranty card, for and by a legitimate purchaser.

Allowing for reasonable wear and tear and excluding any damage,
should any fault or defect become apparent during the warranty period,

IT Luggage will endeavor to repair or replace the product.
Replacement will be at IT Luggage's discretion for any discontinued ranges.

This warranty is not to be used or thought of as an insurance against
damage that can and does occur whist travelling.

IT Luggage™ are unable to take responsibility for any damage, breakages or wear
 that may arise
due to any reason, such as, impact, neglect, accidents,
abrasion, exposure to extreme temperatures, solvents,
acids, water, normal wear and tear or transport damage
(including by airlines for example)
damage to the goods in any way,
including by using them
in a way they were not meant to be used.
This includes towed into curbing or drag damage done to wheels and or
lack of service by cleaning/maintaining any wheels or other moving parts.
Or any damage to the interior, including the forced closing of any expander, using this expanded zipper to compress the packed contents, when packed expanded and the subsequent forcible tearing or ripping of the interior especially to any packing devider.

What is not covered or is specifically excluded.
1. Damage to the product in any way, including as a result of misuse, or by the actions of others. Including being used in conducting a business
or in any other commercial way or purpose.
This also excludes, but is not limited to, the cracking, denting, chipping to
hard sided products in any way.
2. Incidental and consequential damages are expressly disclaimed.
3. Any freight and or postage costs.
4. Wheels - From any wear or damage to wheels or axels.
5. Zip Pull/Slides and Zips, damaged or detached from the zip runs/teeth
including expanders.
6. Any repairs other than our Authorised Repair Agent or Service Centre,
unless duly authorised by us.
7. Labour charges and damages attributable to work performed by anyone
other than our Authorised Repair Agents.

To the extent permitted by applicable law, any implied warranties are hereby excluded.

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