OUR CUSTOMER CARE TEAMS are here to assist you...
AUSTRALIA - CLAIMS
USA - UK or Rest of the World - CLAIMS
HARD SHELL GUARANTEE - CLAIMS
TERMS and CONDITIONS
DRP - DAMAGE REPLACEMENT PROGRAMME
PARTS
NEED A NEW PART - Due To Damage Or Wear? 


We do have and hold spare parts for all of our models currently available here in Australia.
A lot of damage can be easily fixed, even by yourself with a new part.
Thus saving you time and money without a trip to the repairer.

Please email our customer service team for any spare part enquiries.
Click to Send email to Australian Customer Service

Still include,
all the details requested below or as many as you can.

Postage and freight is always payable for all spare parts sent to you or a repairer.
NOTE:
We only use Aust Post Exprees Post, to insure delivery and tracking.
We do not ship by any other ordinary postal service.
Large parts are sent by courier - Startrack Express.
  1. Copy of your proof purchase or receipt.
  2. Photograph of only the rear of the warranty/price card. 
    This shows the model number, size etc. of the case
  3. Your name, shipping address and phone number.
  4. At least a photo of the whole case front on and upright on its wheels.
  5. Photo of the damage part
  6. Photo of the same part undamaged.
  7. If relating to wheels lay case face down on to its front,
    then take an image of the rear lower half, including all 4 wheels
    see examples below.

    How to Take Images - Examples

       

    Upright and on WHEELS     Wheels - lay on Front then take rear lower half.




    Another Example or Rear Wheel Image needed for Soft

TSA LOCK INSTRUCTIONS
TOP 10 TIPS
AIRLINE DAMAGE
 

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