HARD SHELL GUARANTEE - CLAIMS Australian Customer Additional Guarantee for Cracked Shell on Hard Sided Trolley cases.
We stand behind our products and offer an additional guarantee to our Australian customers for the majority of our Hard Sided styles purchased here in Australia from 1st September 2017
Each style on this only web site advises the length of this additional guarantee and if covered by this additional Guarantee. Not all styles are covered by this guarantee, each style will individually, state if it does. Claimant must have purchased the item in Australia and be in Australia with the product at the time of claim.
To claim against this additional guarantee the customer must email our Australian Customer Service team (this cannot be claimed via any retailer), with images and details of the following list:-
1. Proof of purchase receipt dated 1st September 2017 or later. 2. Warranty Card - this cannot be waived and must be supplied. 3. Images of the issue 4. To assist us, to honestly advise how they believe it happened. 5. Your shipping/delivery address and mobile contact number. A work address is preferable - we cannot deliver to PO boxes.
The cause is irrelevant for the Guarantee and includes even damage. by airline or baggage handlers, your information will assist us with our manufacturing. On supplying of all the above we guarantee to replace the item with the same or similar, if out of stock at our discreation. Any postage/freight to your location are the responsibilty of the customer. We may cancel this additional guarantee at any time. Any offer to replace under this additional Guarentee is made Ex Gratia and not a consumer right.