OUR CUSTOMER CARE TEAMS are here to assist you...  

AUSTRALIA - Claims
For Customer in AUSTRALIA
No damage is claimable under our warranty, see our DRP below.

To make any claim under our Manufacturer's Warranty the customer must have the following
A) proof of purchase and B) the Warranty card and then either:-


1)  Report to us by email for assessment, by our Customer Service Team.
Some types of repair may still require you to deliver the product to one
of our Authorised Repair Centre's.


Please click this link in red below to send us an email.

Click to Send email to Australian Customer Service


and provide us with all of the following information or as much as you can,
as high res - 1 Meg jpg image attachments - do not take close up or out of focus.
Do not attempt to send any files as  *.zip or *.doc files or external image links
as your email will be rejected as spam or unsafe.

A)   Copy of your proof of purchase or receipt.

B)   Photograph of the Range Name & Number from the Rear of warranty card.

C)   Photo of the whole case from the front on and upright.

D)   Photo of the fault/issue(s), with description and advice how occurred.

E)   For any issues with wheels, lay the case face down onto its front and take the photo of lower rear half of case, including all the wheels.

      F )  Your shipping address and mobile contact phone number


How to Take Images - Examples


   

Upright and on WHEELS       Wheels - lay on Front then take rear lower half.




Another Example or Rear Wheel Image needed for Soft

OR

2)  Deliver the product at their expense, to one of our authorised assessment/repairers,
 along with their proof of purchase and the warranty card.
  Authorized repairers map
as shown on our Where to buy it page.
We apologise if any of the repairers
(as an independant operator) are not near you.

Please note:
Consumers are always responsible for any freight postage
or delivery costs for all repairs,
replacements and or spare parts.

  
USA - UK or Rest of the World - CLAIMS  
HARD SHELL GUARANTEE - CLAIMS  
TERMS and CONDITIONS   
DRP - DAMAGE REPLACEMENT PROGRAMME   
PARTS   
TSA LOCK INSTRUCTIONS
TOP 10 TIPS  
AIRLINE DAMAGE  
 

it_Logo_65
© Copyright 2018 IT Luggage® AUS Pty Ltd All Rights Reserved
 Site Map